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Shipments and returns

Your pack shipment

We send our products by SCHENKER, Postnord, DHL and other well-known logistic companies. We offer FREE SHIPPING for orders above 999kr (aprox 120$ or 100 Euros or 90 British Pounds)  throughout all the EU and Non EU.

Our goal is to send the ordered goods by the next working day after ordering. At the chosen method of bank transaction payment, the goods will be sent when we have received your payment in our bank account

.:: All items are shipped within or outside Sweden.

.:: We have no minimum order, all orders are sent to you as our customer.

.:: All prices are stated in Swedish Crones,  Euros, British Pounds and US$. VAT (Swedish moms 25%) is included in the final price.

.:: All items that appear in stock are for immediate delivery, if not, we will send you the goods that are available. You as customer will be informed about the delivery of these goods and the date when we will send you the others. You always have the right to cancel this.

International Orders

If you want to order from another European country, please contact us for more information on shipping cost and delivery time: info@alpackakoncept.se or call us at +46 44 210027 (9-15, mon-thu)

Returns

If you change your mind or want to exchange an item, then you have 14 days after you have made your order to do this. The same applies if you simply want to return an item. You pay for the return shipping cost unless you have paid your order with PayPal. The product must be in unused condition and in its original box, clothes need not be folded and put in a replacement bag. The goods must be packed in such way that they are not get damaged in transit. Returns sent to Alpacka Koncept, Bernhard Olrichs Väg 7 29163, Kristianstad, Sweden. Questions about returns, so please contact us on +46 (44) 210027 or email to info@alpackakoncept.se, be aware that it might be good to save the packaging that the product came in for any returns. The refund of a paid product's value occurs when Alpacka Koncept has received the return in optimum conditions.

Complaints

If you wish to complain about a product please first contact us by phone or e-mail. Alpacka Koncept stands for the return shipping of complaints as agreed between us and our customers. Claimed goods shall, if possible, be returned in its original package, if this is not possible or costly then they must be packaged in such way that there is not risk to the item to be damaged in transit. If a returned good is shown to be free from defects, then we will have the right to charge the shipping fee or deduct the cost from the amount to be refunded to the customer for the returned product. No complaints are accepted for items where advice for maintaining / operating instructions have not been followed.

.:: Ordered goods remain Alpacka Koncept's property until the full payment for them has been obtained.

.:: An order that has been made on our Web-Shop implies acceptance of the above conditions.

*Alpacka Koncept european registered number is SE760912266301